Refund Policy

Our returns policy is designed to give you flexibility and peace of mind should you need to make a return. Below is our detailed policy:

  1. Return Period: We accept returns within 30 days of receiving your order. This gives you enough time to review the products and decide if they meet your expectations.

  2. Return Conditions: Items must be returned in their original condition, unworn, unwashed and with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these conditions.

  3. Return Process: To start the return process, log in to your account on our website and go to the "Order History" section. Select the order you wish to return and follow the instructions to complete the return form. If you encounter any problems, our customer service team is available to help you.

  4. Return Label: After completing the online return form, you will receive a prepaid return label. Please attach this label to the return package in a visible manner. This will facilitate the return shipping process.

  5. Review and Approval: Once we receive your return, our team will review the products to ensure they meet our return conditions. We will process your refund or exchange request within 6-10 business days after receiving the returned items.

  6. Refund Options: We offer refund options to the original form of payment or store credit, depending on your preference. Please note that refund timeframes may vary depending on payment method and financial institution.

  7. Returns for Defective or Incorrect Items: In the event that you receive a defective or incorrect item, please contact our customer service team immediately. We will provide you with a quick and efficient solution, whether it be a replacement, refund or store credit.

  8. Customer Service: If you have any questions about our returns policy or need additional assistance, our customer service team is available to help. You can reach us via live chat on our website, by email, or by phone.